When to use this manual?
✅ Use the password recovery function if:
🔐 You forgot your password to your FC.APP account
🔐 You cannot log in despite entering various passwords
🔐 You want to change your password for security reasons
⚠️ Important information before you start
The password recovery function works ONLY if:
✅ You registered via email and password (classic registration)
❌ IT DOES NOT WORK if you registered via:
Facebook
Google
Apple
💡 If you registered via Facebook/Google/Apple:
Use the "Log in with Facebook/Google/Apple" button on the login screen.
You don't need a password – the login process is handled by those platforms.
If you have a problem – check the access to your Facebook/Google/Apple account.
Password recovery - Step by step
📱 Step 1: Open the FC.APP
Launch the FC.APP on your phone.
On the welcome screen, you will see two buttons:
"Log in"
"Sign up"
Click the "Log in" button.
🔑 Step 2: Go to the password reset screen
On the login screen:
You will see the following fields:
"Email"
"Password"
Below these fields, you will find a button/link:
"I forgot my password"
Click on this button.
📧 Step 3: Enter your email address
After clicking "I forgot my password," a new screen will appear:
"Password Reset".
You will see a text field: "Email".
Enter exactly the same email address you used during registration.
⚠️ Very important:
The email must be exactly the same as the one used during registration.
Check the spelling (e.g., whether it is .com or .pl).
Check for any typos.
Email is case-sensitive in some systems.
💡 Examples:
✅ Correct: [email protected]
❌ Wrong: [email protected] (missing dot)
❌ Wrong: [email protected] (typo: gmial instead of gmail)
📤 Step 4: Send the password reset request
After entering your email, click the button:
"Reset password"
You will see a confirmation message: "If your account is registered under [entered email], you will shortly receive a message allowing you to reset your password."
Done! The request has been sent.
📬 Step 5: Check your email inbox
Open your email app on your phone or in a browser.
Check your Inbox.
Look for a message from FC.APP with the subject:
"Password recovery"
⏱️ The message should arrive within 1–5 minutes.
❓ Don't see the message?
Check the SPAM / Junk folder:
Go to the "SPAM" or "Junk" folder.
Look for the message from FC.APP.
If found:
Mark it as "Not spam".
Move it to the "Inbox".
Wait 10–15 minutes:
Sometimes message delivery takes longer, especially during peak hours.
Check other folders:
Tabs like: Promotions, Updates, Notifications (in Gmail).
Other custom folders.
🔗 Step 6: Click the reset link
Once you find the message from FC.APP:
Open the message.
In the content, you will find:
Information about the password reset request.
A link/button to reset the password:
"Reset your password"
Click the link or the button.
🌐 What happens after clicking?
You will be redirected to a page with the header Reset Password.
🆕 Step 7: Set a new password
On the password reset page, you will see a form: "Reset Password".
Fields to fill out:
New password
Enter your new password.
Remember the requirements (see: Chapter 3).
Repeat new password
Enter exactly the same password again.
Passwords must be identical.
Example:
New password:
Pilka2024!Repeat password:
Pilka2024!
⚠️ Common error:
Passwords in both fields must be exactly the same (including case sensitivity!).
✅ Step 8: Save the new password
After filling out both fields:
Click the button:
"Send"
You will see a confirmation message: "Password has been successfully reset! Your new password has been set. You can now log in."
Done! Your password has been changed.
🔓 Step 9: Log in with the new password
Now you can log in to the app:
Go back to the FC.APP.
On the login screen, enter:
Email: Your email address.
Password: The new password you just set.
Click "Log in".
✅ You are logged in! You have access to your account again.
Creating a new password - Requirements
To ensure your new password is secure and accepted by the system, it must meet specific requirements.
🔐 FC.APP Password Requirements
The password MUST contain:
✅ Minimum 8 characters (10–12 is better for higher security)
✅ At least one lowercase letter (a-z)
✅ At least one uppercase letter (A-Z)
✅ At least one digit (0-9)
✅ At least one special character Allowed: ! @ # $ % ^ & * ( ) - _ = + [ ] { } ; : , . < > ? /
Common problems and solutions
❓ I didn't receive the email with the reset link
This is the most common issue. Here is a full list of solutions:
Solution 1: Check the SPAM folder
Check folders like "SPAM", "Junk", or "Junk Email" for messages from:
Solution 2: Check email correctness
Are you sure you entered exactly the same email as during registration?
Typos:
gmial.cominstead ofgmail.comMissing dots:
jankowalski@instead ofjan.kowalski@Wrong domain:
.cominstead of.pl
Solution 3: Wait 10–15 minutes
Message delivery might be delayed due to:
Overloaded email servers.
Peak hours.
Slow internet connection.
Solution 4: Check other folders
In some services (like Gmail), messages might land in:
Promotions
Updates
Forums
Social
Solution 5: Resend the request
If there is still no message after 15 minutes, try sending the request again from the "I forgot my password" screen.
Solution 6: Check inbox capacity
If your inbox is full, new messages cannot be delivered. Delete old emails to free up space.
Solution 7: Check blocking settings
Add [email protected] to your trusted senders list to ensure automated messages aren't blocked.
Solution 8: Contact support (Final Option)
If none of the above works, contact the FC.APP team:
📧 Email: [email protected]
In your message, provide:
📝 Your first and last name
📧 The email address used for registration
📱 Phone number (if provided during registration)
📅 Approximate date of registration
🆘 Problem description: "I am trying to reset my password but I am not receiving the email with the link."
Response time: The FC.APP team usually responds within 24–48 hours on business days.
Good luck in regaining access to your account! ⚽🔐